FAQ

Frequently Asked Questions

Everything you need to know about the AnkerLabs automation suite.

💡

General

AnkerLabs is a professional automation suite consisting of two tools: the Chatter Bot for deploying automated Telegram chat bots, and the Script Generator for creating AI-powered, realistic 24-hour chat scripts. Together, they provide a complete Telegram community engagement solution.
Both applications are currently available for Windows. They are built as desktop applications with a professional GUI interface powered by CustomTkinter.
The tools are designed to work together as a complete workflow. The Script Generator creates the scripts, and the Chatter Bot executes them. They're sold exclusively as a bundle for the best experience and value.
The Script Generator uses AI (Google Gemini or OpenAI) combined with weighted personality profiles. Each actor has unique traits — dialect, slang, mood, emoji usage, grammar patterns, and typo frequency — making every message feel authentically different.
⚙️

Technical

Windows 10 or later, a stable internet connection, and a Telegram account.

Yes, to ensure the suite functions properly, you will also need the following:

  • Session files: Providers can be given upon request or you can create your own using Chatter Bot for free.
  • OpenAI or Gemini API key: Guide on how to obtain is provided.
  • Telegram API and hash keys: Guide also provided.
  • Proxies: Optional but highly recommended if running on a non-clean residential IP (providers can be provided).
Session files (.session) act as digital keys that allow the Chatter Bot to log into different Telegram accounts simultaneously without needing the phone number or SMS code each time. The app uses these files to load and manage multiple accounts running in parallel. The application can comfortably support 100+ session files, but running more than this concurrently may degrade performance depending on your machine's hardware capabilities.
Your Telegram API ID and Hash are official credentials provided directly by Telegram that grant third-party applications permission to connect to their network. The AnkerLabs suite utilizes these credentials behind the scenes to securely authenticate your session files and communicate with Telegram's servers. They can be obtained quickly and for free from my.telegram.org.
Absolutely. The Chatter Bot has a full proxy management system with smart rebalancing. It automatically distributes your sessions across available proxies to optimize performance and prevent any single proxy from being overloaded.
The Script Generator supports both Google Gemini and OpenAI models. You can configure your preferred provider, model name, and adjust parameters like temperature and API endpoint in the settings.
🔐

Licensing

Each license is tied to a single device using a secure, Firebase-backed authentication system. After purchase, you'll receive a license key that activates both applications on your machine. The license is validated periodically to ensure security.
Yes, you can use your license on another device. However, your license only supports one active session at a time. If you launch any of our applications on a new machine, your active session on the previous machine will immediately become invalid and the app will abruptly close on the older device.
Yes. Your one-time purchase includes all future software updates for both the Chatter Bot and Script Generator. No additional fees or subscriptions required.
🛟

Support

You can reach our support team through multiple channels: Telegram at @AnkerLabs (fastest response), email at support@ankerlabs.io, or X at @ankerlabs.
Yes. Both applications come with comprehensive documentation and setup guides included with your purchase. These cover installation, configuration, and all features in detail.
Policy & Terms of Use

Refund & Terms of Use Policy

Our commitment to transparency and fairness in our software delivery cycle.

⚖️

General Policy

All sales are considered final. Refund requests for setup difficulties must be raised within the first 12 hours after the license is granted. Proof that the application is defective (including, but not limited to, video recordings) is required.

🛠️

Service Disruption

We offer a full pro-rata refund for the remaining time on your package in the event of long-term service disruption relating specifically to our tool. We request a grace period of 72 hours to adjust to external updates (e.g., Telegram internal changes).

🔌

API & Dependencies

Refunds cannot be issued for downtime caused by OpenAI or Google Gemini APIs. Since we support both providers, it is highly unlikely both will be down simultaneously.

🛡️

Account & Safety

We cannot refund licenses if your session files are banned, as this is out of our control. To ensure longevity, we recommend using high-quality numbers and clean IPs/Proxies to prevent flags for spam.

🔐

Security & Integrity

Our tool sends periodic heartbeats for license integrity. We monitor successful runtime logs to prevent fraudulent claims of the app not working. You must agree to these terms to use our products.

"This policy is designed to ensure a fair experience for all users while protecting the integrity of our development cycle and preventing short-term tool abuse."

Still have questions?

Our team is ready to help. Reach out and we'll get back to you as soon as possible.

Contact Us